Help and Frequently Asked Questions

Any other questions? Please contact us

Most common issues

My images are not uploading after installing Nikon software

When Capture NX is installed and you select to associate JPEG file types to Capture NX the installer overwrites part of the registry in Windows related to JPEG files meaning that the extension is changed to .Jpeg rather than image/Jpeg

Due to this when the images are saved in JPEG in NX they couldn't be opened they couldn't be opened in the certain imaging and photo sites.

There is a way to correct this but it involves changing the registry files in windows. Before you do this we must advise that this is a risky procedure if you get it wrong and therefore we suggest you backup any data and the registry key list before changing anything.

Also you should not attempt this if you are not confident with your system as you do so at your own risk.

To edit the registry you need to do the following

Click the .Start. button, click "Run", and type "regedit". Click OK.
Click "My computer", click HKEY_CLASSES_ROOT and then change the Content Type in ".jpeg" and ".jpg" to image/jpeg

This should resolve the issue for you but we can not guarantee this procedure. I have reported this issue to our development team and they a currently trying to find a solution to this issue.

My live web site isn't updating (ie I am making changes in the admin system, but they aren't showing on my live site).

Make sure you have clicked 'Make live' once you have previewed your changes in the admin system

If you’ve clicked make live and your changes still aren’t showing, your browser may have “cached” the page. When you view a website, your browser will only download a new version of a page once per “session”. If you change your site and then look at your changes, you’ll still see the old version. There are two ways to get around this:

Turn off browser caching. If you have broadband, it can be easier to turn off browsing caching altogether. In Internet Explorer, go to “Tools->Internet Options”. In the middle panel titled “Temporary Internet Files” click “Settings”. In the field labelled “Check for newer versions of stored pages” click “Every Visit to the page”. Then click OK and OK again.
Alternatively you can reload any individual page by holding down the Ctrl+shift keys and selecting View->Refresh in your browser’s menu.

NB Important – after turning off browser caching you will also need to clear your cache. In Internet Explorer go to Tools->Internet Options. Ensure the "General" panel is selected. In the "Temporary Internet Files" group, click "Delete files". This will take some time! Please wait for it to complete.

How do I stop the security pop-up warnings?

Using the Clikpic admin system you are likely to experience pop-up warnings along the lines of "Do you want to view the webpage content that was delivered securely".

If you are using Firefox or non-Microsoft browsers there is a simple solution – indicate that you want to view the insecure content and tick "don't show this dialogue again". Microsoft browsers don't have this option and to get rid of the warnings you need to adjust your settings.

To do this, go to "tools->internet options". Click the "security" tab and ensure the "internet" zone is highlighted before proceeding.

Then click the "Custom level" button. In the long list of settings, find the "Miscellaneous" section and the find the "Allow mixed content" setting. There's no quick way to find them, you just have to search through the list. For the "Allow mixed content", select "enable". Then click "ok" – DON'T CLICK "RESET" – and then click "ok" again.

At Clikpic we believe allowing mixed content for photos doesn't represent any security risk. In fact some sites don't encrypt pages they should be encrypting because of this pop-up message. We ensure all our pages that should be encrypted are encrypted, unfortunately it means users get the annoying warning, but it's easily turned off.

I already have a domain name which I want to use instead of buying another one through Clikchurch. What should I do?

It is usually quite easy to link up an external domain to your Clikpic site. There are two ways of doing this, although we strongly recommend the second route, as follows:

1/ Update your DNS to point to Clikchurch.

Here you need to ask your domain name host to update your domain's 'IP address', which is part of its 'DNS'.

To do this, firstly you must register the domain as an external domain within the Clikchurch admin system (just click on the 'External domains' section in the admin system and follow the prompts - this is very straightforward).

Our system will then provide an "IP address" that you can give to your host. Ask your host to "Update the dns for *mydomain* to xxx.xxx.xxx.xxx" where xxx.xxx.xxx.xxx is the 4 part IP address the system will provide and *mydomain* is your domain name [replace with the actual domain name].

We recommend this route as if you already have an e-mail service, it won't be affected.

2/ Change your name servers to ours.

This is usually easier to arrange and is the only option some hosts will provide. Changing your name servers to ours will prevent any e-mail services you currently have from working, please see the options above for getting email.

Ask your host to "Update the name servers for *mydomain* to ns3.clikpicdns.com and ns4.clikpicdns.com" where *mydomain* is your domain name [replace with the actual domain name]. Then register the domain as an external domain in the Clikchurch system (click on 'External domains' and complete the information we ask for - you can ignore the instructions about updating the DNS).

If your host can't update the DNS or change the name servers, you can transfer the domain name to a host that allows dns pointing. We recommend 1&1 Internet Ltd

NB IMPORTANT do not "forward" [aka "redirect"] your domain to your Clikchurch site. This will cause many problems not least with search engines that won't index your site.

If I buy my domain name through Clikchurch, do you submit it to search engines?

If you tick "Publicise site" in your options, your Clikchurch site will be automatically submitted to the major search engines. It will take around 3-6 months before it will start to appear in the rankings (this is standard and not unique to Clikchurch).

My images aren't uploading.

Are you sure you have saved your image as a jpeg, at 72 dpi, and less than the maximum width (see your Style and options page)? If not, the system may not upload them
In particular, if the file size is more than 120k you will know that you have not prepared it properly
Check the file name you have given the image. It should NOT contain punctuation or spaces.
Mac users must have a file extension of .jpg